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Legal

Terms

1-to-1 sessions

  • Payment is taken upfront to secure your sessions.
  • A pack of 10 sessions must be used within 12 weeks.
  • Give at least 24 hours' notice to cancel and your session is rebooked. Sessions aren't refunded.
  • With less than 24 hours' notice, the session is lost: no refund and no rebooking.

Online coaching and Hybrid Local

  • Online Training, Online Nutrition, Complete and Hybrid Local are paid every 4 weeks, not monthly.
  • You can cancel at any time. A 4-week block you've paid for runs to the end and isn't refunded.
  • Online Nutrition has a 12-week minimum (three 4-week payments). Complete has a 4-week minimum.

Gift vouchers

  • A gift voucher is valid for 6 months from the date it's bought.
  • It can be used towards personal training, online coaching or Hybrid Local, and the terms above apply to whatever it's used for.
  • Vouchers can't be refunded or exchanged for cash.

The Heavy Engine and community membership

  • The Heavy Engine is purchased through FITR. Community membership is purchased through Skool. Their terms apply to those purchases.
  • Programmes are for the personal use of the person who bought them.

Your health

  • Coaching and programmes are general guidance and are not medical advice.
  • Tell me about any medical condition or injury before you start. If you're unsure whether you should train, speak to your GP first.